If you are unsatisfied with a products performance during its stated use please contact Stonecare Central. A full refund may be made at the discretion of Stonecare Central upon return and receipt of all used and/or whole goods. A return authorization number from Stonecare Central is required for all returns. A refund will not be granted without this number. All returned items are subject to inspection. A 25% restocking fee may be charged for non-defective special order goods returned. Purchase date and invoice number must accompany all items returned for repair. Please see our Terms & Conditions for complete details regarding our return policy.