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What is the return policy?

If you are unsatisfied with a products performance during its stated use please contact Stonecare Central. A full refund may be made at the discretion of Stonecare Central upon return and receipt of all used and/or whole goods. A return authorization number from Stonecare Central is required for all returns. A refund will not be granted without this number. All returned items are subject to inspection. A 25% restocking fee may be charged for non-defective special order goods returned. Purchase date and invoice number must accompany all items returned for repair. Please see our Terms & Conditions for complete details regarding our return policy.

When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
How do I return my product?
  If you want to return an item, you will need to contact customer service for a Return Merchandise Authorization. For some items, there will be a 15% restocking fee. Contact customer service for details and instructions at (800) 342-4533.